How do i place an order?

All booking requests can be made via our website, email, social media direct messaging, WhatsApp or by simply calling us.

When placing your booking requests on our website via the “Request A Quote” feature, a Sales Representative will follow up with you during our standard hours of 8:00 AM - 4:30 PM, Monday through Friday and 8:00 AM - 12:00 PM on Saturday. In this follow up email, our team will verify if the products you are interested in are available for the date(s) requested and provide you with a quotation.

Once the quotation has been accepted, you are required to make a 50% down payment (more than 2 weeks to the event’s date) OR 100% deposit (less than 2 weeks to the event’s date) along with the $500.00 TTD refundable security deposit. Upon confirmation of receiving this aforementioned amount by our team, an invoice will be sent via email. Please note that if your event is more than 2 weeks to the event’s date, the remaining balance to be paid must be done at least 8 days prior to the event’s date.

For further details, please see our whole rental policy here.

What is your delivery and pick up process?

The delivery and pick-up charge is calculated as a round-trip fee and is dependent on the quantity rented and time and location of the delivery. Our drivers typically deliver between the hours of 10:00AM to 4:00PM, Monday to Saturday and pick-up usually between 9:00AM to 12:00PM, Monday to Saturday on open business days.

However, we also offer delivery and pick-up outside of our standard hours but at an additional charge.

It is also mandatory that the renter or an entrusted person is present onsite when the items are delivered to and picked up from the venue.

For further details, please see our whole rental policy here.

What type of payment do you accept?

Our preferred method of payment is online bank transfers, but we also accept certified cheques and bank deposits.

is a deposit or down payment required?

Once the quotation has been accepted and your event’s date is less than 2 weeks to date, you are required to make a 100% deposit along with a $500.00 TTD refundable security deposit to reserve your order. However, if your event’s date is more than 2 weeks away, a 50% down payment along with a $500.00 TTD refundable security deposit is required to reserve your order and the remaining balance to be paid must be done at least 8 days prior to the event’s date.

Upon receiving confirmation of the aforementioned amount by our team, only then will your reservation be booked and an invoice will be sent via email.

Lastly, your security deposit will only be refunded to you within 7 - 10 business days after all of the items are received in good condition to our warehouse after collection.

For further details, please see our whole rental policy here.

What is the policy regarding damaged or missing items?

Any item while in the possession of the renter that has been damaged, broken, misplaced or stolen is the renter’s responsibility.

Should an item be damaged, our team will evaluate the damages and inform you of the repair or replacement cost. If this cost is less than your $500.00 TTD security deposit, you will be reimbursed the difference in the deposit charge. However, if the cost exceeds the security deposit and an item is required to be repaired or replaced because of abuse, loss, misuse, theft, accidental breakage, overloading or negligence to name a few, additional costs will be issued and can be charged up to the value of furniture replacement. It is all important to acknowledge that all broken items must be returned in their broken state or they will be considered stolen.

For further details, please see our whole rental policy here.

What is your cancellation policy?

All Quotes/Invoices are subject to a cancellation fee:

(a) Within 7 days from the event date: 100%

(b) Within 8-16 days from the event: 50%

(c) Within 17- 20+ days from the event: 0%

However, your refundable security deposit will be refunded within 7-10 business days.